POLICY

REFUND & RETURN POLICY

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Zupwell Refund and Return Policy

This policy applies to all orders placed through the Zupwell website. For any concerns, our support team is available Monday–Friday 10 AM–7 PM and Saturday 10 AM–2 PM at support@zupwell.com .

01

Damaged or Incorrect Products

If you receive a product that is damaged during delivery, incorrectly delivered, defective, tampered with or missing from your order, please contact us as soon as possible after delivery.

CONTACT

support@zupwell.com

PLEASE INCLUDE

  • Order number
  • Name and contact details
  • Description of the issue
  • Photographs / videos of product & packaging
  • Delivery details, where applicable

This information helps us investigate and resolve your request.

02

Return Eligibility

For health and hygiene reasons, we generally accept returns only where the product is:

  • Unopened
  • Unused
  • Sealed in its original packaging
  • In saleable condition
Opened or used consumable products may not be eligible for return unless the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights.
03

Wrong Product Received

If we have sent you a product different from the one you ordered, please contact us.

After verification, we may arrange a replacement or refund, as applicable.
04

Damaged Product

If your package arrives damaged, please photograph the outer packaging and product before disposing of anything.

Once the issue is verified, Zupwell may offer:

REPLACEMENT PRODUCT

A replacement of the same item dispatched to you.

REFUND

A refund processed to your original payment method, as applicable.

05

Refunds

If your refund is approved, the refund will generally be processed to the original payment method, subject to the payment provider's processing timelines.

The actual time for the amount to appear in your account may vary depending on your bank or payment service provider.
06

Cancellation

You may request cancellation of an order by contacting us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled under the applicable return/refund process.
07

Non-Returnable Situations

A return or refund may not be available where:

  • The product has been opened or used, except where applicable consumer rights apply.
  • The product has been damaged after delivery due to improper handling or storage.
  • The product has been stored incorrectly.
  • The request is made outside the applicable return period.
  • The product is returned without the required information or evidence.
Storage Reminder: Zupwell products should be stored in a cool, dry place below 25°C and protected from moisture and direct sunlight. Tablets should not be refrigerated.
08

Product Quality Concerns

If you believe there is an issue with the quality, packaging or safety of a Zupwell product, please stop using the product and contact us immediately.

Please keep the product, packaging and batch details available so that our team can investigate the concern.
09

Refund Exceptions & Consumer Rights

Nothing in this Refund Policy is intended to limit rights available to consumers under applicable Indian laws.

Where a product is defective, deficient, spurious, materially different from what was advertised/agreed, or otherwise covered by applicable consumer protection requirements, the applicable legal rights and remedies will continue to apply.
10

Contact Us

For return, replacement or refund requests:

Zupwell Customer Support support@zupwell.com 91 63554 66208

CUSTOMER SUPPORT HOURS

Monday–Friday 10:00 AM – 7:00 PM
Saturday 10:00 AM – 2:00 PM
Sunday Closed

This Refund & Return Policy was last updated on 10/10/2026. Nothing in this policy limits your rights under applicable Indian consumer protection laws. For assistance, contact us at support@zupwell.com or 91 63554 66208 .